Effective Date: 29 May 2025

Welcome to MedBuy  (“we”, “our”, “us”). This Cookie Policy explains how we use cookies and similar technologies on our multivendor marketplace website (“Platform”), in accordance with South African data protection laws, including the Protection of Personal Information Act (POPIA) and the Electronic Communications and Transactions Act (ECTA).

By using our Platform, you consent to our use of cookies as described in this policy.

1. What are cookies?

Cookies are small text files that are placed on your device (computer, smartphone, tablet) when you visit a website. They allow the website to recognize your device, store preferences, and enhance your user experience.

2. Types of cookies we use

We use the following categories of cookies on our Platform:

a. Essential Cookies

These are necessary for the operation of the Platform. They include, for example, cookies that allow you to log into secure areas and access vendor dashboards or shopping carts.

b. Performance and Analytics Cookies

These cookies collect information about how visitors use the Platform, such as which pages are visited most often. This helps us improve the functionality and performance of our services.

c. Functionality Cookies

These cookies remember your preferences, such as language settings and previously viewed products, to provide a more personalized experience.

d. Targeting and Advertising Cookies

These cookies are used to deliver relevant ads and track the effectiveness of marketing campaigns. They may be set by us or third-party service providers, such as advertising networks.

3. Third-party cookies

Some of our vendors and partners may also use cookies on our Platform. We do not control these cookies. Please refer to their respective cookie policies for more information.

Examples include:

• Google Analytics
• Meta Pixel (Facebook)
• Payment processors

Embedded content providers (e.g., YouTube, Instagram)

4. Consent and control

When you first visit our Platform, you will be prompted to accept or decline non-essential cookies. You can manage your cookie preferences at any time through:

The cookie banner settings on our website.

Your browser settings, where you can block or delete cookies.

Please note that disabling cookies may affect the functionality of certain parts of the Platform.

5. Data protection and POPIA compliance

Cookies may involve the processing of personal information. We comply with POPIA by:

Only collecting personal information for lawful and limited purposes.

Providing transparency and obtaining your consent.

Allowing you to withdraw consent at any time.

Keeping your data secure and confidential.

For more information, please read our Privacy Policy.

6. Updates to this policy

We may update this Cookie Policy from time to time to reflect changes in technology, law, or our business operations. Any updates will be posted on this page with a revised "Effective Date".

7. Contact us

If you have any questions about our use of cookies or this policy, please contact us at:

MedBuy (PTY) Ltd

100 Algernon Rd, Norwood, Johannesburg

Email: customersupport@medbuy.co.za