Placing an order with MedBuy is simple:
Set up your healthcare professionals account by registering on the MedBuy platform, you will need your HPCSA, practice number or associated medical board licence number.
Once your registration is approved, you can browse our marketplace and select the medical products you wish to purchase.
Add the items to your shopping cart.
Review your cart and proceed to checkout.
Enter your shipping details and payment information.
Review and confirm your order before completing the purchase.
Yes, you can! You can add products from different vendors to your cart and place them in a single order. However, please note that each vendor will process and ship their items separately, and you will receive different tracking numbers for each shipment.
Product availability is listed on the product page. If the item is in stock, you will see the "Add to Cart" option. If an item is out of stock, the product page will indicate that the item is unavailable. Some vendors may also offer the option to notify you when the product becomes available again.
All vendors on MedBuy are required to comply with local regulatory standards and certifications for medical products according to the various SAHPRA classification of products. Where required vendors that sell medical products according to these SAHPRA classification, require licencing to sell their products on the MedBuy platform.
We work with trusted suppliers to ensure that all products meet safety, quality, and compliance standards, including SAHPRA approval. However, we always recommend that you check each product’s specific certifications and safety information on the product page before purchasing.
Once your order is placed and your payment is processed, you may modify or cancel your order within 24 hours or before the order is prepared for shipping.
To modify or cancel an order, please visit or order centre on the MedBuy admin panel in your MedBuy account as soon as possible. If the order has not been shipped yet, they may be able to make changes. If the order has already been shipped, you will need to follow the return process outlined in the vendor’s return policy.
We accept a variety of payment methods for your convenience, including:
Credit and Debit Cards (Visa, MasterCard,)
Direct EFT
Pay later options
All payments are securely processed to ensure your information is protected.
Yes, you need to create a MedBuy account to make a purchase.
The MedBuy platform is designed for healthcare professionals and healthcare facilities only. This platform is not available for purchases to other public members.
We have prioritized the shopping experience for healthcare professionals and optimized the privacy standards dedicated to the healthcare sector.
It is required that you set up your account to confirm your healthcare professional information so that you gain access to the medical products available to purchase on the MedBuy platform.
Yes, MedBuy offers bulk purchasing options for healthcare professionals or healthcare facilities. If you need to order a large quantity, please contact the vendor directly to inquire about pricing, availability, and any bulk discounts or special terms they may offer.
Minimum order quantities (MOQs) may apply for certain products, particularly for bulk or wholesale purchases. Check the product page for details, or contact the vendor if you have any questions about MOQs for specific items.
Each product page contains detailed information, including specifications, certifications, and use cases. As a healthcare professional, we recommend reviewing this information and confirming the product suites your needs before making your purchase.
Yes, we offer discounts and promotions periodically, either on individual products or across certain categories. Keep an eye on the product pages for any ongoing offers, and feel free to sign up for our newsletter to receive the latest updates on deals and promotions.
Yes! After completing your purchase, you will receive an order confirmation email that includes the details of your order, and invoice.
Some vendors may offer free shipping promotions on specific products or orders above a certain amount. These offers will be displayed on the product page or at checkout. Shipping fees generally depend on the delivery location. You can view the available shipping options and associated costs during checkout.
If your order arrives damaged or incorrect, please visit the RMA centre after logging into your MedBuy account and initiate a returns request. Please see our returns policy link below for further returns questions:
Returnsand refundspolicy
Once your order has been processed and shipped, you will receive a tracking number. You can use this tracking number to monitor your order’s status via the carrier’s website. You will also receive email notifications when your items are shipped or out for delivery.
If you have any questions or issues, you can reach our customer support team at customersupport@medbuy.co.za or use the contact form after logging in to your MedBuy account.